RakshakGrievance officer
Self-reviewed · last updated 2026-10-09. Written by us from what the app actually does; not reviewed by a lawyer.
Under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, you can raise a complaint about the Rakshak app or about how your personal data is handled with our grievance officer.
| Detail | Value |
|---|---|
| Name | Abhijit Shingate |
| Role | Grievance Officer and contact for data protection questions |
| abshingate@exadatum.com | |
| Address | Exadatum Software Services Private Limited, Flat No. C-1003, 33 Keshav Kunj, Nr. Old Orbis School, Manjari Rd, Pune, Maharashtra 411036, India |
What to include
Your name, how to reach you, what the complaint is about, and any details that help (dates, screenshots, the app version from Settings → About). For a data request, say what you want: a summary of your data, a correction, erasure or withdrawal of consent.
How quickly we answer
| Step | When |
|---|---|
| We acknowledge your complaint | Within 24 hours |
| We resolve it and tell you the outcome | Within 15 days |
| Requests under the DPDP Act (access, correction, erasure, consent) | Within 15 days, and never later than the time the DPDP rules allow |
We are a small team and one person reads these emails; if a complaint needs more time we tell you why and when to expect an answer.
If you are not satisfied
You can escalate a data protection complaint to the Data Protection Board of India once you have raised it with us.
Related
- Privacy policy
- Delete your data
- Support for help with using the app