RakshakSupport and contact
Get help
Email abshingate@exadatum.com. Tell us your phone model, the Android version, the app version (Settings → About) and what happened. Screenshots help; never send passwords, one-time codes or your AI keys.
We are a small team. We usually answer within 2 working days, and SOS problems first.
Common questions
| Question | Answer |
|---|---|
| How do I turn the keyboard on? | Open the app and follow the two steps on the first screen, or Settings → System → Keyboard on your phone |
| Do I need an AI key? | No. Typing, suggestions, Scam Shield and SOS work without one; AI features can use the phone's own model where it is available, or your own key from an AI provider |
| Does the app send what I type to you? | No. See the privacy policy |
| Does SOS cost money? | SOS is free in the app. Your carrier may charge for the SMS and calls it makes, as for any SMS or call |
| Can SOS call 112 for me? | Not by itself on Android; see Safety and how SOS works |
| How do I delete my data? | See Delete your data |
Other contacts
| For | Where |
|---|---|
| Complaints and data protection requests | Grievance officer |
| Abuse of the app | abshingate@exadatum.com, see Acceptable use |
| Testers | The test releases: https://gitlab.com/shingate/personal/keyboard/-/releases |
| Postal address | Exadatum Software Services Private Limited, Flat No. C-1003, 33 Keshav Kunj, Nr. Old Orbis School, Manjari Rd, Pune, Maharashtra 411036, India |